5-Day Refund Policy for CYEA.us

At CYEA, we strive to ensure every customer is satisfied with their experience. If, for any reason, you are not completely happy with your purchase, you may request a refund within 5 days of your transaction, subject to the conditions outlined below:

Eligibility for Refunds

1. Refund requests must be submitted within 5 calendar days before or after of the expected delivery date.
2. The item or service must be unused or not yet rendered.
3. Proof of purchase (e.g., order confirmation or receipt) is required to process the refund.

Missed Membership Pickups

If you missed your scheduled monthly membership pickup and would like a bigger box or a replacement box on another date, we’re happy to assist.

• Please reach out to support@cyea.us or text 334-557-6968 to make arrangements.
• We’ll work with you to ensure you receive your membership benefits in the best way possible.

Non-Refundable Items and Services

• Customized or personalized items
• Perishable goods (e.g., fresh produce or food items)
• Events or services that have already been attended or completed

How to Request a Refund

1. Email your request to support@c-yea.org with the subject line “Refund Request.”
2. Include your name, contact information, order details, and reason for the refund request.
3. Our team will review your request and respond within 3 business days.